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THOUGHT LEADERSHIP ARTICLES
Industry perspectives and insight from our Founder, Fred Shadding
A Customer Experience Lesson from a Cab Driver-EVERY Customer Counts!
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Call Center Vendor Selection … A Daunting Task BUT, It Really Doesn’t have to be!
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5 Techniques for effective phone sales
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Are You Watching the Farm? Gauging the Effectiveness of your Inbound Sales Call Center
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Grow your contact center through "competency"
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LESSONS FROM THE PROS
An interview series featuring leading industry practitioners
How StubHub Leverages Employee Engagement to Deliver Exceptional CE
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Insights on Customer Experience and Call Center Management - Beachbody
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Defining & Managing the Customer Experience - Choice Hotels International
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